Who to contact if counterfoils of tax payment is lost or not generated after making epayment?

Online income tax payments are not only easy but also very robust accounting for tax payments. However , while making payment , there can be problems in some exceptional case. NSDL which handles tax payments for income tax department FAQs on how to handle such problems .  It is already published What to do if your bank account gets debited twice while making tax payments? .

In case , you do not get the electronic challn counterfoil, it is provided on the site of NSDL following answer for dealing with such scenario

Your Bank provides facility for re-generation of electronic challan counterfoil kindly check the Bank website, if not then you should contact your bank request them for duplicate challan counterfoil.

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