What Should be Done In Case You Receive Refund Less Than Claimed?

I am an NRI from US. My only income in India is from House Property.
My father is 75 years.; has filed my IT Return as Representative Assessee.He is not well.
For AY 2008-09:-.
i. Income House Property: 1 Apr 2007 to 31 Mar 2008. Rs 2,20,000/-
2. Tax (House tax) Rs 10010/
3. 30% (of 1-2)for House maint. Rs 62997/-
4. Interest paid on borrowed Capital Rs 82324/-
5. Taxable Income Rs 64669/-
6. Tax payable is NIL
TDS (Recovered by the Tenant-Microsoft) Rs 35,844/-
Refund claimed Rs 35,844/-
IT Bangalore has given a refund of Rs 9877/-(thru’ SBI)
Assessment Order Not received so far.
Qs:Is our claim correct. If so, how do we proceed to get the balance refund.

Rajesh Narayanan , Banglore

I think your computation is prima facie’ correct. As such the TDS deducted by the tenants should have been refunded by the department with interest.

I feel one of the reason the online refund was given less than your claim is that the TDS deducted by the tenant is not reflected in A.Os computer which is provided by NSDL . The online system is new in the department and has not stabilised due to which huge numbers of TDS although deducted and deposited are not given credit by the department. 

What should you do ?

1. Write to ITO concerned stating that your refund claim was for different amount and you received refund of lesser amounts. Enclose the photocopy of the TDS certificate .Give a  copy of letter to JT.Commissioner of the range under whom your A.O works. 
2. Nothing happened  within 30 days time, write to Commissioner  with copy to ITO & jt Commissioner
3. If nothing happened, write to Chief Commissioner with copy to ITO & Jt CIT
I think you will get REFUND  happen.

What if nothing happens even after that?

Write a letter to the Ombudsman whose office is situated in the main office of Income Tax department. Go to

Every Chief Commissioner has a Regional Grievance Officer. Write a letter to him giving copies of the letter written to A.O . Things will move , I am sure.

What if still nothing happens ?

Read How Ombudsman Can help You To Settle Grievance?. I suggest you write to Ombudsman at Bangalore . Get the address of Ombudsman from here How Can I Get Income Tax Ombudsman Address ?

Another tool for grievance

If you want to complain regarding refund , you can use this online tool for filing complaint